To our 2020 and 2021 Brides & Grooms and potential Brides & Grooms,
The health, safety and peace of mind of our clients and staff are our top priorities through the developing outbreak of COVID-19. We realize that everyone around the world is facing unique challenges right now, and for those of you in the midst of wedding planning this is an especially emotional situation. In this challenging and uncertain time some of you are able to continue with little change, while others have been or will be required to postpone your wedding date.
We wanted to give you a brief update on our status. Several of you have reached out to us via email and have not yet heard back from us, and I apologize for our inability to reach back out to you yet. Chris and I have laid off our restaurant staff for the time being. We are both working at our restaurant daily to serve our community with take-outs plus family-size meals for evening pick up options. This is depleting any office time as we also have two kiddos at home. Please be patient and we will work through emails as quickly as possible.
We encourage you to take into consideration the idea of postponements if your wedding/event is in early June. I found weddingwire.com to be most helpful in a quick search for resources for you.
We have a few dates left in 2020, most of them being Fridays or Sundays later in the summer/fall. These open dates would be first available to May/June/July weddings if the need arises for you to reschedule due to COVID-19. If you have an inquiry for a 2020 date and have not yet booked with a financial commitment, we will attempt to reach you via email x1 to determine your intentions before moving forward with booking your date with a postponement. If you have an inquiry for 2021, you will remain first in line for the date and we will continue to work with you as far as scheduling a tasting and working on proposals before we determine if your date can be offered to a postponement need. All other 2021 open dates would be available to postponements otherwise. Any deposit(s) made towards your event will be moved with you to the new date. If your new date does not work for our calendar, our cancellation policy states:
Deposit: An initial deposit of 25% of the final total costs is required to contract the caterer for the event. Upon cancellation of the caterer’s services more than 120 days of the planned event date, a full refund of the deposit will be supplied. If the caterer’s services are cancelled within 60-119 days of the event, 50% of the deposit will be refunded. If cancellation notice is given on or less than 59 days before the event, no refund of the deposit will be supplied.
This applies to the deposit amount of 25% of the proposal; if you've deposited more than that amount we will refund that difference per above guidelines. This is in place to protect our small business we've worked so hard to build, and we hope to never have to enforce it as we hope we can find a date that works for everyone.
We sincerely hope you are well and have not been affected. For the most recent information on COVID-19, we encourage you to access the Centers for Disease Control at cdc.gov and our local government and health agency for announcements. For updates on our restaurant/business, follow us on our website and Facebook(Nick's Downtown Diner and Cannon River Catering Co, LLC).
Please take care of yourselves and your families,
~Chris & Barbara